Jackpot City Casino Review

The name promises big wins and the casino site is definitely living up to this when it comes to its bonus for new players! Currently, the online casino is giving new players the opportunity to earn up to R/R29,000 in bonus money. Unfortunately, there are no Jackpot City no deposit bonuses at present and in fact, the welcome bonus is split across the first four deposits. They have tried to keep things quite simple when it comes to their full terms and in fact, you won’t be needing any bonus codes to activate the offer. This is all made clearer in the handy table below:

As shown above, this is a simple bonus which could potentially help you earn big bonus funds. As always, we now turn our attention to the actual terms to see if this welcome bonus is in fact, as good as it looks. Wagering requirements, capped at 70x the bonus amount may seem quite steep when compared to competitors. This said when you keep in mind that a lot of other casinos sites include the deposits funds too, it starts to make more sense. More importantly, Jackpot City’s welcome bonus is subject to game weighting. We have included the percentage contribution of various game types in the list below:

• Slots, Keno & Scratch Card games - 100%
• Re-spins on Slot games - 10%
• Video/Power Poker, Blackjack - 8%
• Classic Blackjack, All Aces Video Poker, All Jacks or Better Video Poker - 2%
• Baccarat, Craps, Red Dog, Sic Bo - 0%
• Wagers placed using the gamble feature - 0%
• All Multiplayer Tournaments - 0%

If you are looking to keep wagering requirements reasonable then we would suggest sticking to slots, keno or scratch card games. The gambling site has not eliminated table games completely, which is more than a lot of its competitors. This said, their percentage contribution is extremely low and we wouldn’t suggest playing any of these if you want to be in with a good chance of winning big with this welcome bonus.

Jackpot City starts things off with a bang when it comes to their welcome bonus. We now take a look at what they are doing for their existing players. One thing is for sure, whilst they were extremely transparent with their bonus terms for new players, they are keeping things more secret when it comes to the rest of their promotions. We like this approach as unlike other online casinos who give no information at all, they are showing that they do intend to treat their existing players. In fact, they still have a dedicated promotions section whereby they promise regular bonuses but retaining the element of surprise.

From our experience with the online casino, you can expect daily, weekly as well as monthly offers. Bonuses can range from cashback and free spins to gadgets or even exclusive holidays - the sky really is the limit!  Furthermore, Jackpot City promises to reward customers with midweek and weekend match bonuses, based on their playing activity. The proof is always in the pudding though and you’ll actually need to sign up to the casino to receive updates on their latest promotions.

When an online casino like Jackpot City has been around for over 20 years, it is bound to be a safe one. This is mostly because if they weren’t following the necessary security requirements, they would have been caught out by now. Furthermore, they stand to lose much more than some of the newer casino sites. We don’t like to make assumptions though and hence we took a look into what they are doing to protect their players as well as their brand.

Firstly they form part of Bayton Ltd., a reputable brand with some 20 casino sites to its name. They are fully licensed and regulated by the Malta Gaming Authority and they actually include a direct link to their certificate online. In fact, throughout its website, it will become clear that Jackpot City is all about transparency and everything is neatly laid out into sections. Their security and privacy policy is detailed and easily accessible. They also have a great about us section which underlines all of the measures they are taking and provides links accordingly. The same goes for their responsible gaming section and they have an ‘18+RG’ logo to compliment this.

They are following a similar approach when it comes to game fairness. In fact, they actually have a section dedicated to payout percentage which isn’t something online casinos are obliged to include. In fact, a lot don’t; on the contrary, they have even provided direct links to their eCogra certificates. The only downside to this is that the certificates can only be accessed from the ‘about us’ page. Currently, the hyperlink on their eCogra watermark on the landing page is actually faulty. This said the fact that the certificates are still accessible is proof that this is just down to human error. They really are ticking all of the boxes when it comes to security measures.

We always like it when an online casino includes a banking section in their main menu bar. Moreover, when it comes to Jackpot City, the page is jam-packed with various options. Of course, credit and debit cards top the list but players should be aware that they tend to bear the most risks. Bank transfers are always a better option in terms of safety but players are sometimes discouraged due to their longer transaction times. Jackpot City has also included some of the major e-wallets such as Neteller and Skrill.

We like the fact that the casino site has also focused on their feature markets by including some country-specific options. South African players, for instance, will be pleased to see the inclusion of web wallet INSTADEBIT as well as iDebit which is a bank transfer service. Neosurf is a great option for players from South Africa whereas Astropay is always favoured by the Asian markets. We were also pleased to see the inclusion of PayPal which is usually the ultimate seal of approval. These are only a few of the many options out there but one thing to keep in mind is that they are subject to country restrictions.

Jackpot City Casino Withdrawal Times

Whilst the online casino gives a lot of information on the payment options they offer, they haven’t given much away when it comes to their payment policy. The minimum deposit is usually capped at R/R200 but this depends on the payment option you opt for. They do not seem to have set any limits on maximum deposits. The maximum daily withdrawal limit is usually set at R/R180,000 but VIP members are subject to more favourable terms.

Unfortunately, they do not give specific withdrawal times. Instead, they promise swift payouts but admit that this is subject to the payment method you opt for. Below we have included a list to give you a more general idea of how this works:

• Ewallets: 1 - 2 days
• Credit / Debit Cards: 2 - 5 days
• Bank Transfers: 3 - 7 days
• Cheques: 14 - 21 days

If you are a fan of slots games then you are going to love what Jackpot City Casino has to offer. With a game library powered by one of the top game providers out there, the casino site has all of the most popular Microgaming titles available. Netent Slots such as Gonzo’s Quest are also available in a separate Vegas section but these are limited to specific countries. Players from South Africa, for instance, will have to stick to games such as Thunderstruck II, Blood Suckers and Break Da Bank Again. With a name like Jackpot City, we weren’t surprised to see that they have a progressive slot section to write home about. This includes the renowned multi-million dollar jackpot Mega Moolah as well as many others.

If you are more of a table games fan then you’ll be pleased to see that the site still has you covered. Blackjack fans have over 40 varieties to choose from and they have included different stakes options to suit various player types. Their Roulette section isn’t as big but there are still some quality titles to choose from. Being a Multigaming library, we were pleased to see the inclusion of some Gold Series titles. They do not have a separate section for baccarat but they do have some titles you’ll just need to know what to search for. Video poker fans, on the other hand, are covered with a dedicated section and ver 20 options to choose from.

Overall we found Jackpot City’s casino section somewhat confusing. Firstly you’ll have to log in to the game lobby to see the complete section. Once logged in, the look is very different from the general casino game page. In fact, the library is sectioned into different game types and there is also a Vegas section. There is a fire, ice and heart symbol which will further section down the games but they aren’t clear about what these symbols stand for. There are no further symbols and this means that you’ll have to scroll through a long list or usual the manual search bar if you are looking for something specific.

The gambling site may be an old timer in the world of online casinos but they are still valuing the importance of keeping up with trends. In fact, they actually have dedicated pages with all the information you need to know about Jackpot CIty’s mobile casino. Whether you are an Android, iOS or Windows user,  players are able to play instantly on the go. Unfortunately, not all of the games and payment options are available on mobile. Furthermore, the game library is quite hard to navigate through, especially if you haven’t logged in.

Luckily, the casino site also has a native app which can be downloaded for free. This is available to both Android and iOS users. In general, the app is more functional and has a larger variety of games to choose from. Downloading the Jackpot City Casino App is easy but in case you have any issues we have included some steps below:

How To Download Jackpot City Mobile App For iOS

1. Ensure that you have an iOS device that is fully up to date with the latest software.
2. Access the App Store from your iOS device.
3. Search for ‘JackpotCity Premium Casino’’.
4. Click on ‘Get’.
5. Even though the App is free, you will be asked to enter your credentials.
6. Once the download is complete a thumbnail should appear on your mobile device.
7. Simply click on the thumbnail, login and start playing.

If you are an Android user then you won’t be allowed to download the app from google play. Instead, you’ll be able to download the apk file directly from the mobile site.

Although we like the selection of games the virtual casino has to offer, we were let down by the actual layout of this section. Jackpot City’s live dealer section is similar in that it is not clearly visible to unregistered users. Again it once again lacks filters but given that there is a small selection of games to choose from, this doesn’t cause issues with navigation. If the casino site was to look at expanding their site then they would probably need to section their live casino too.

When it comes to the actual games, the entire section is powered by Evolution Gaming. In fact, quality is definitely something we cannot find fault in. What we do have issues with is the actual size of the library as currently there are only 12 live dealer options to choose from. This said Jackpot City has managed to include at least one variety for each of the most popular table games. They have even included a Private Blackjack table targetted at high rollers. We were also pleased to see the inclusion of some versatile options such as Live Football Studio and Evolution’s newest title Live Monopoly. One thing we do feel is lacking are VIP tables as these tend to be something players look for.

As was the case with their bonuses for existing players, Jackpot City doesn’t give away too much information about their VIP Program. Again, they do make players aware that they are going to efforts to reward their most loyal ones but they still want there to be an element of surprise. Some casino sites don’t even mention this so we like the fact that they are informing players that there is something to look forward to as they progress. Players need to be patient but the rewards can be anything from free spins, credits and bonuses to exclusive support and account managers.

The casino site also has a loyalty reward system in place. Players will start accumulating points from the moment they make their first real money wager. Points can then redeemed in predetermined increments for bonus credits. Unfortunately, once again they don’t give much away in terms of actual numbers. They do however promise to reward players with 2500 loyalty points as soon as they make their first deposit. They also promise that as players move up in loyalty level the benefits will also increase.

As we have seen so far, the casino ticks a lot of the right boxes. If you do have issues though, you’ll be pleased to know that they can be contacted 24 hours a day, 7 days a week. In a world that never sleeps and with markets from across the globe, this is a necessity. At present, there are two ways to get in touch with Jackpot City, by email or live chat. Both are available in different languages but the latter is by far the most efficient if you are looking for an immediate reply. For less urgent queries, email is a good option and they even provide a simple form to fill out online.

We were slightly disappointed by their lack of phone support or call back feature. Furthermore, the casino site lacks a help or FAQs section which we feel is a bigger issue. Most casino sites include at least something basic and it also helps to make their live chat feature more efficient by saving time. Considering how long they have been around, we would have thought these would be two issues they would have already looked into.

Jackpot City Casino Contact Details

• Email Support: [email protected] or via online form
• Live Chat: Available 24/7
• Phone Support: N/A

Jackpot City Casino may not be available to players in South Africa but it has definitely put a lot of its efforts into targetting other English Language giants. South Africa is by far their biggest focuses and they are going to a lot of trouble to ensure players from here feel welcome. They even have a country-specific website with all bonuses optimised in CAD. South African specific payment options such as iDebit and INSTADEBIT are further proof of this.

South Africa follows close behind with its own country-specific webpage and bonuses. We would like to see the inclusion of POLi but in the meantime, there are still some great payment options to choose from such as Neosurf. South Africa is another market that they have a dedicated website for. Moreover, players from here will feel right at home with the inclusion of popular web wallet PayPal.

Join for the R/R29,000 welcome bonus and stay for the thrills! That is the motto that we are taking with this one. As we have seen in our Jackpot City Casino review, the site has a lot to offer to players. It is the perfect place for high rollers, boasting some of the highest paying jackpot slots out there. Players who are looking for games with less of a house edge will be just as happy with their table game section. We would like to see some improvements in the actual functionality of their site, especially their game lobby. They could also do with improving their approach to their VIP system or at least make things more transparent. In the meantime though, if you are looking for a casino site with years of experience to its name, Jackpot City Casino is the place to be.