21 Casino Review

21 Casino offers all newly registered customers from several targeted regions claim the generous welcome offer of 121% up to R/$/R6,000 on their first deposit.

Despite this, South African and SA players and players from other regions will be eligible for no deposit bonus. Unfortunately, SA customers are excluded from this offer.

SA Welcome Offer

SA casino players at 21 Casino can expect a unique welcome offer, at least in SA market standards. We're talking about a 121% match, a rare sight at online casinos in this region.

Even though the extra 21% is a small boost to a relatively average offer, the bonus provides great value from our estimations; for example, if you deposit R2,000 you’ll have R4,400 to play with. Plus, it is also tied to favourable wagering requirements, which we’ll discuss further below.

Sign-Up Bonus for Other Regions

The sign-up bonus for regions such as South Africa and South Africa matches South Africa bonus value. However, as we mentioned above, players from these regions can also benefit from a no deposit bonus, on top of the welcome bonus. The details are given below.

We must point out that there are far more generous welcome bonuses in terms of value, especially in the CA/SA regions. Nonetheless, combined with the no deposit bonus, it still presents an excellent offer. Besides, the bonus terms will reveal the whole picture.

No Deposit Bonus for CA/SA Players

Just for signing up at 21 Casino, players from South Africa and South Africa can enjoy 21 no deposit free spins. They present a great opportunity to check out the casino before you commit.

• Number Of Spins: 21
• Game: Book of Dead
• Wagering Requirement: 35x winnings amount
• Max Cashout: R1,800
• Expiry Date: 10 Days

These are the most important terms you should keep in mind before claiming the no deposit bonus. To become fully eligible, you'll need to verify your account after registration and, of course, note the max wagering requirements if you want to withdraw your winnings.

Bonus Terms

• Wagering Requirements: 35x bonus amount
• Min Deposit: R/$/R200
• Excluded Deposits: Skrill, Neteller
• Expiry Date: 30 Days
• Max Bet Limit: R/$/R100
• Game Contributions: Slots, Scratch Cards & Keno (100%), Table Games (10%), Video Poker (5%), Other Games (0%)*
  *Please refer to the Bonus T&Cs for the full list of wagering restrictions and excluded games.

The bonus terms are equal for all regions. The 35x bonus amount is considered a below-market average wagering requirement, considering the usual ranges of 40x to 60x or 30x your deposit plus bonus.

The max bet limit is standard. And the 30-day expiry period is suitable to meet the low wagering requirement. Also, keep in mind that Skrill and Neteller are excluded deposit methods if you’re coming from outside South Africa.

 Regardless of your region, all bonuses are worth the claim. However, be sure to read through the T&Cs before you claim any offers.

Looking at 21 Casino’s promotional section, we noticed there aren’t many promotions we could share. At least not in the traditional sense.

Of course, regular casino players can look forward to the monthly prize draw with R100,000 (or currency equivalent) to be shared out with 50 ticket holders.

The casino also hosts weekly 'Daily Drops & Wins’  tournaments, with daily prize drops, which can be found in eligible games.

On the other hand, loyal players can look forward to the casino’s loyalty scheme based on a points system, where they can exchange points for bonus funds. 

However, there weren’t any free spins bonuses or even deposit matches promoted publicly. 21 Casino may send you tailor-made promotions by email, but we can’t promise this for sure.

Compared with some top-performing casinos in South Africa, the promotions section is definitely an area 21 Casino should seek to improve. Also, as promotions change frequently, we encourage you to keep checking the promotions section frequently.

21 Casino is managed by White Hat Gaming Limited, a well-known name in the industry, standing behind other successful brands like Playgrand Casino and Slot Planet. 

The company holds from two of the most respectable licensing bodies,  Malta Gaming Authority (Ref. No. 52894) and the MGA (MGA/B2C/370/2017), meaning it’s completely regulated in the areas where it’s operating. 

As for sensitive data, players can rest assured that their information is safe, courtesy of the SSL encrypted interface.

21 Casino is pretty transparent when it comes to most of its sections. However, they don't give much information about fair gaming. Their games are RNG tested, but we would have liked to see some form of approval from an audit company or at least an RTP report.

Responsible Gaming

21 Casino boasts a dedicated page on responsible gaming, containing information and advice on problem gambling and a self-assessment test. There are also links to gambling assistance organizations such as Gamcare and Gamblers Therapy.

Players can adjust the following player-protection tools:

• Deposit Limits (monthly, weekly)
• Game Time Reminder
• Time-Out (24 hrs to 6 weeks)
• Account Closure
• Account History
• Self-Exclusion

It’s clear that wager and loss limits are missing, which is always a good thing to see, especially at casinos aiming to provide players with complete control over their gambling spend.

The payment method selection at 21 Casino is as good as it gets, as you can choose from multiple e-wallets, credit/debit cards, prepaid vouchers and bank wire options. On top of that, players from multiple regions can access their favourite payment options. 

For instance, SA players can take advantage of PayPal, while Canadians will have exclusive access to Interac and Instadebit.

South Africa customers can use Skrill, MuchBetter, including Paysafecard and Neosurf. Most of these methods are available across several regions, but it’s good that 21 Casino has stayed on top of the competition with geo-friendly options.

21 Casino Withdrawal Times

*Withdrawal timeframes can be prolonged due to identity verification checks, which can take up to 2 business days.

21 Casino doesn’t charge fees on both deposits and withdrawals. Though depending on your payment processor, you might be charged some fees, but they will not be from the casino’s side.

The casino operates on a closed-loop policy, meaning withdrawals have to be sent to your initial deposit method. If this is not possible, you’ll get paid via bank wire.

Global Transaction Limits

• Min Deposit: R/$/R200
• Max Deposit: N/A
• Min Withdrawal: R/$/R400*
• Max Withdrawal (outside of SA only): R/R180,000 per week**
  *lower amounts should be requested via customer support.
  **VIP players may be eligible for a withdrawal limit increase.

If you’re coming from South Africa, you’ll enjoy the fact that there are no maximum withdrawal limits. 

While players from South Africa and SA, and the rest of the world will have to stay within the R/R180,000 cashout limit, which is not beneficial for high-rollers.

The gaming library at 21 Casino is powered by the best providers in the industry, such as NetEnt, Microgaming and Play’n GO, featuring all kinds of casino games guaranteed to keep you entertained. 

21 Casino has also ensured navigation is easy courtesy of some great game filters they have in place, which lets you filter via themes, features, providers. Games can be broken down into different categories or narrowed down in terms of provider.

Of course, you can also make use of the manual search button if you know what you're looking for.

Keep in mind that the games section is geo-targeted, and game availability varies by region, and SA players will see a more limited selection than players from other regions.

Slots & Jackpots

21 Casino hosts a wide variety of video slots, from the ultra-popular Gonzo’s Quest and Starburst to ultimate-classics like Break Da Bank, Mega Joker and Magic Mirror Deluxe II.

There will be many Megaways titles, such as Twin Spin Megaways, Piggy Riches Megaways, including Gonzo’s Quest Megaways. 

The jackpots slots selection could use more titles, but millionaire-makers like Mega Moolah, Divine Fortune and Mega Fortune are all available.

Table & Other Games

There will be 38+ virtual table games on offer, which is a rather limited choice, spread across classics like Roulette, Blackjack, Baccarat and Poker.

Blackjack alone has 15+ variants, including the fan-favourites like Vegas Single Deck Blackjack, Multihand Blackjack and Atlantic City Blackjack.

We can single out European Roulette, American Roulette, Texas Hold’em and Classic Baccarat as more stand-out titles from the rest of the games. 

Video poker is available in only 3 variants such as Jacks or Better, All Aces and Aces and Eights. Besides, there will be some scratch cards, bingo and arcade games that you can try out.

The 21 Casino mobile experience was nothing less than we expected. It’s smooth, well-made and user-friendly. You can access it through your mobile web browser on all platform – no downloads required.

The mobile gaming library replicates its desktop counterpart, meaning all of the handy filtering options are available, which will save you plenty of browsing through hundreds of games.

You will have quick access to core functionalities such as the cashier, promotions, account settings, and live chat. This means you’ll not be restricted in any kind of way.

All in all, 21 Casino presents a seamless mobile experience with no actual flaws. We should also mention that native mobile apps are not available. 

The live dealer section at 21 Casino is powered by Evolution Gaming – the industry’s best live casino games provider. As such, it offers professional and engaging dealers, innovative features and an unparalleled live casino experience. 

You can find a range of Blackjack, Roulette, Poker, Baccarat, Craps live games, including Game Shows. All tables are open 24/7, and there are both low-limit and high-limit tables suitable for any wallet.

We recommend you try some of the best titles:

• Blackjack: Blackjack Party, Free Bet Blackjack
• Baccarat: No Commission, Control Squeeze
• Roulette: Lightning Roulette, Immersive Roulette
• Poker: Ultimate Texas Hold’em, Three Card Poker
• Game Shows: Crazy Time, Deal or No Deal

Active players who are looking for extra rewards will find them at 21 Casino, thanks to its Loyal Royalty program, where for every R/R/R200 stake that you make, you’ll automatically build up loyalty points.

We should point out that not all games will bring you the same amount of points. Here’s a brief overview of how much each type of game bet is valued:

From the looks of it, slots and scratchcards will provide you with the most points. Once you accumulate 2,500 points, you'll be able to redeem them for bonus funds. Below is the exchange rate:

• 200 loyalty points - R/R/R20 bonus

However, there are certain limits you should be aware of. For example, you can only exchange a maximum of 10,000 points on a daily basis. Furthermore, all redeemed bonus funds need to be wagered 35 times before it is converted into real cash and thus withdrawable.

During your stay at 21 Casino, acquiring help with any issue or question you have related to the casino, is quite easy and straightforward, as well as strikingly fast.

Your best contact method is the live chat, as the agents usually respond within minutes, if not seconds. What's more, this is available 24/7 and it is available in several languages, which is always a good thing to see. 

The only alternative option they currently have available is to send an e-mail. You can expect to receive a detailed response from one of the skilled support agents within 24 hours.

The only remarks we have is the missing FAQ section, which would help players with all non-urgent matters, and of course, the fact that there’s no telephone number available.

21 Casino Contact Details:

• Live Chat: 24/7
• Telephone Support: N/A
• Email: [email protected]
• FAQ Section: N/A

21 Casino has a strong multi-market focus, with SA casino players at its forefront. Other English language markets have also been kept in mind, meaning players from South Africa and South Africa are also in focus.

The casino has excellent geotargeting, and players from these regions will get a chance to enjoy region-targeted welcome bonuses in local currencies, such as GBP, CAD and NZD.

The same goes for geo-friendly payment methods, which will depend on your region. Players from South Africa will have access to PayPal, while South African customers can enjoy Interac and INSTADEBIT.

On the flip side, players from SA can take advantage of Skrill, MuchBetter, Paysafecard and Neosurf.

On top of this, 21 Casino is available for several other markets too, and customer support is multilingual, providing a personal touch for the majority of its targeted players.

As we have seen in this 21 Casino review, this is an excellent all-around online casino that emphasizes on all things modern.

It offers a top-quality game selection and one-off loyalty program, but we feel like the limited table games lobby and promotions section will be a deal-breaker for some players.

However, its range of geo-targeted banking options are bound to satisfy players from several different regions. Besides this, it has an excellent support team.

SA player should make sure they claim its above-average first deposit welcome offer. At the same time, non-SA players can take advantage of the no deposit free spins after registration.