Cloud Casino Review

The game offer is changing, but so is the Cloud Casino bonus offer. That being said, the welcome bonus treats have changed a number of times. At the moment, the welcome bonus package looks like this!

Cloud Casino Welcome Bonus Terms and Conditions 

• Min Deposit: R/R/R200
• Free Spins size: R/R/R0
• Bonus expiration period: 7 days
• Wagering requirements: 40x deposit plus bonus
• Max conversion: 4x
• Game restrictions: Yes
• Country restriction: Yes
• Not all games contribute the same towards wagering 
• Full T&Cs apply

However, as always, these bonuses come with certain obligations that you have to fulfil before you’re allowed to withdraw your winnings. For RoW Players who claim these bonuses need to wager the bonus amount credited and the value of the associated deposit 40 times before a withdrawal is possible. Same goes for the winnings from Cloud Casino free spins. Furthermore, there’s a maximum conversion limit of bonus funds, capped at 4 times. These terms are the same for SA players. Also, note that the Cloud Casino no deposit bonus is no longer available.

Player’s shouldn’t worry about access to bonuses because there are regular daily and weekly promotions available, as well as special promotions for events like Christmas. Usually, the bonuses are 50% up to R1,000 but it’s not uncommon to see a bigger, much more generous bonus. Also, Cloud Casino likes to spoil its customers with bonus Spins, NetEnt games taking the spotlight. During our last update in 2021, we noticed that the number of bonus deals has grown. Moreover, the number of bonuses is not the only thing that grew in size, so did the bonus amounts and the bonus percentages! Cloud Casino is headed in the right direction.

Cloud Casino is using every opportunity to put its live casino games in the spotlight and promote them further. In all honesty, it’s among the few online casinos that feature live casino promotions. To be straight, it’s one of the few online casinos of this kind! It’s primarily a mobile casino, and it’s not like we see live casino promotions showcased at mobile-oriented casinos.

And as always, make sure you follow the bonus rules, and you will squeeze extra funds out of them. Just make sure your play is in line with the bonus terms.

Cloud Casino is powered by Nektan, which has had a big success in the past few years. It operates under the license of Gibraltar (RGL No.54) and the license issued by the Malta Gaming Authority (License No. 000-039107-R-319400-013). The Random Number Generator that’s responsible for the outcome of the bets is carefully monitored both in-house by Nektan and by external independent auditors. Cloud Casino holds additional audit certificates that prove it is a fair and reliable casino provided by a SA and Gibraltar. The game payouts are publicly available and provided on a quarterly basis.

Additionally, all payment providers have a firm foothold in the industry, and they’re also extremely popular amongst online casino players, both from South Africa but from other regions as well. Cloud Casino, like all other Nektan powered casinos, is a strong promoter of responsible gambling, boasting the seals of GambleAware, the self-exclusion tools at the casino and GameCare amongst others. These are more than enough, all of which are SA facing.

Cloud Casino Sister Sites

Cloud Casino belongs to the Nektan casino family. Other online casinos that are part of this casino group are Pocket Vegas Casino, Spins Royale, Fika Casino, Jackpot Jones, Slots Devil and many, many others. Out of the aforementioned, Pocket Vegas Casino has been online the longest. At least, it’s the one that has made an impression. For what it’s worth, all Nektan casinos feature the same web design, and they boast the same game library. The same goes for the security protocols, the security procedures and their reputation in the gaming community. It’s safe to say, they’re like a house of cards.

Before we go into detail about banking and payment methods, we must point out that this is mainly a SA oriented casino. As such, Cloud Casino comes with several SA, geo-specific payment methods, such as Boku. This doesn’t mean that players from other regions cannot play at Cloud Casino, as long as they’re not located in any of the restricted territories. After all, you can make deposits with credit cards and other e-wallets like Skrill, Neteller and prepaid cards like Paysafecard. However, the recommended deposit and withdrawal method is PayPal, for various reasons. It’s been the casino player favourite for years. 

Almost all Nektan casinos are known to be keen on making fast withdrawals, that’s the case with Cloud Casino as well. Just make sure you have your verification documents prepared.

Players who choose to deposit with Boku are subject to a 15% deposit admin fee. All other deposit methods are free from any charges charged by Cloud Casino. However, the payment provider can still impose fees.

Cloud Casino Withdrawal Time, Limits and Withdrawal Options

According to Cloud Casino’s T&C, withdrawals can take up to 3 working days for them to be fully processed. If the player withdraws via VISA card, the player must wait an additional 3-5 days. This is too long. The recommended withdrawal method for SA players is PayPal, whereas players from other regions have to settle with Skrill, Neteller or if you’re in the EU zone, a SEPA withdrawal will do just fine. Note that the min deposit is R200/R200/R350 except for Boku, which starts at R300. 

• Daily withdrawal limit: R40,000/R40,000/R72,000
• Monthly withdrawal limit: R200,000/R100,000/R180,000
• Min withdrawal amount: R200/R400/R700

The game offer is the heart of every online casino. Considering this is a mobile casino, you might notice huge resemblances between Cloud Casino and many other well-established SA casinos. The games are organised and can be filtered easily. Both desktop and mobile players can enjoy an extended range of the most popular slots such as Starburst, Gonzo’s Quests or some of the new ones like Joker Pro. Besides slots, there’s a decent table games collection in case you want some card game action.

As far as jackpots go, you have a chance to win the jackpot of Winstar, Siberian Storm Jackpot or Genie Jackpot among others. The jackpot game offer has grown larger, with Top Cat and Divine Fortune joining the ranks of IGT’s most popular progressive slots.

The Cloud Casino game library has expanded dramatically. There are way more games than it initially had to offer. This is a step in the right direction! After all, there are hundreds of online casinos that target SA casino players. It had to expand, make the game offer more attractive. And what better way is there than to put more games on display?

In addition, Cloud Casino has made some improvements regarding filters and game navigation. For example, besides filtering the games by their producers, you can also rearrange them by the frequency of the wins, or by the size of the wins. Moreover, players can have all the HOT games displayed. Lastly, there’s a search box which can come in really handy if you have your own range of favourite casino games.

Considering Nektan is one of the leading providers of mobile casinos, there’s no room for any doubts about its capabilities. The Cloud Casino app looks marvellous, showing big thumbnails which make navigation a walk in the park. On top of this, there’s quite a lot of games available for mobile play. After all, Cloud Casino is intended to catch the attention of mobile players.

iOS or Android, Windows or Blackberry, it all pretty much doesn’t matter because this is a no-download mobile app that runs in your mobile browser. Just enter the Cloud mobile casino and play some of the exclusive specials like Shamrock N’ Roll, Plucky Pirates or quench your thirst for gaming with some Mega Ball Action.

It’s been through a lot! Initially, Cloud Casino had no live casino games, and the first live casino games that were made available were coming from Extreme Live Gaming. Nevertheless, now it boasts the award-winning live dealer tables of the leading live casino game providers Evolution Gaming and NetEnt Live! Extreme Live Gaming products are not available anymore, but now you can instead enjoy some of the best NetEnt live dealer titles, such as Rapid Auto Roullete and Blackjack Pro. 

On the other hand, Evolution Gaming has dominated the online gaming industry with its innovative interface, crispy clear broadcasts and our personal favourite, the Live Immersive Roulette. Besides Cloud Casino live dealer table games, players can find thrills at the Dream Catcher wheel, and the Blackjack Silver. Note that VIP Tables are also provided, thanks to Evolution. 

Needless to say, the live dealer casino games are available for mobile play. Otherwise, the whole purpose of Cloud Casino as a mobile-oriented casino is defeated.

VIPs are the loyal and most active players in Cloud Casino. If you become one, you will have access to exclusive Bonus Spins offers, Cashback Bonuses, special Weekly Bonus deals, express withdrawals and many other benefits. There are 6 loyalty levels named after jewels, with each one of them bringing you heftier prizes. Unfortunately, there are no data on how exactly you earn loyalty points or how different casino games contribute.

You must be wondering how do players move through the levels? Well, it's quite simple - the more you wager, the higher you go! Also, note that you'll get a special bonus every time you reach a new level. For more info about the perks of being Cloud Casino VIP, check out the table below.

There’s 24/7 live support. You can reach out to them via phone, live chat or email, but we prefer chat since it's the quickest way to get the job done. Support agents usually respond within a few minutes, while you'll have to wait up to 24 hours for the reply via email. In addition, there’s phone support which SA players will find very convenient. 

Cloud Casino Contact Details

• Cloud Casino Phone Number: 020 3457 3256 (SA Only)
• Email Address: [email protected]
• Cloud Casino live chat: available 24/7

There’s also a FAQ section, but it’s not out of the ordinary. Yes, there are a lot of important questions answered, but they’re the same at all Nektan powered online casinos.

We already mentioned a couple of times that this is a SA online and mobile casino. Every department of Cloud Casino is tailor made to meet the needs of SA players specifically. Players from South Africa were once an important audience, but following the ban on gaming, they’re on the restricted countries list. Players from South Africa can also play at Cloud Casino, but they don’t have access to NetEnt’s games. Unfortunately, players from South Africa are not allowed due to South Africa laws.

But that’s not all! Cloud Casino has closed its doors for a lot of other countries. If you have no access to Cloud Casino, you will get a notification when you try to sign up.

Cloud Casino was once a common, underwhelming online casino with a strong focus on mobile casino players. However, it’s changed a lot since its early days! As a matter of fact, we’ve updated the Cloud Casino review three times already. Each time there was something new, worthy to be mentioned and pointed out. We see no reason why you wouldn’t claim their welcome offer and see what it’s all about. In case the country of your residence is on the restricted countries list, you will be duly notified. No hesitation, visit Cloud Casino, and take Starburst for a “spin”, on the house!